Customer Services

SB, Hamilton, Powertec Power Rack and Ironmaster Super Bench

I am extremely happy with my purchase, both the rack and bench are awesome.  The value for money the power rack would be hard to beat. I did a fair bit of research and your product is superior to anything else I found, especially price and load capacity.

Leon L, shipped to remote location

I got the Powerblocks and they are a beauty. I want to thank you for your great service and patience. Excellent service!!!

LP; Elevated Chin Up Station, told he'd get it next day

RF, bought and had a problem with Rebounder

JB, Auckland, bought PowerBlocks 9.0 + Stage 2, Stand and Sportbench

Just wanted to let you know, I have received my Power Block equipment and have used it today. Great product! Thank you!

CW, Auckland (PowerBlocks buyer)

Many thanks for the fantastic service. I feel very well looked after indeed.  Very pleased with PowerBlocks.  (Wanted specific pickup arrangements for goods)

EE, Kerikeri (bought dumbbells)

BEST prices in New Zealand (and I checked!), great service, product just as expected and delivered incredibly fast. I couldn't be happier and will use FitnessAndLeisure NZ again for my next equipment purchase. Thank you! ~ E. Esders, Kerikeri

CC, Invercargill  (purchased an SP808-B Power Cage)

Yep, she's all set up... a bit like an oversized lego set, but I got it built yesterday... it's a thing of beauty!  And you can also put down that I found the company (you) excellent to deal with, and wouldn't hesitate to purchase off you again!

CS, Tairua

Infiniti bench and squat racks are great, as was service.  First bought a bench and power cage but the bench didn't fit properly with the cage; Fitness and Leisure offered all money back, but also offered an excellent alternative, paying all extra freight costs, which I took.

Vern Holden, Christchurch (purchased a power cage - JLHG03)

The cage has been going great only have a 100kg weight set at the moment. I have been doing all the basic on it squats, bench, pull ups, it is very useful. Last week though I popped something in my knee, seeing specialist on Tuesday, so after another week I will only be doing upper body for a while. It will be useful for rehab though.
 
So yeah the cage is great, thanks for all your help.

AD, Christchurch  (bought 9.0 Stage 2 PowerBlocks package)

These are awesome!  Powerblocks feel more natural and balanced compared with other adjustables, and plus, they also go much heavier than any other adjustables, so I can use them for heavy exercises like benchpress, rows, shrugs and shoulder presses etc. They feel very sturdy and are ultra easy to adjust, they will save me heaps of time mucking round with collars and weight plates. These are the last and only pair of dumbells i will ever need.

AS, Tauranga (bought Sport 5.0 PowerBlocks)

 

 

HN, Auckland (Bought PowerBlocks Sport 9.0 Stage 2 dumbbells package)

 

PowerBlocks are awesome!   Perfectly balanced, easy to use.  No more fiddling with plates and collars, and no dumbbell clutter.  Just tidiness and power in my hands.  More than that...(copied from his email)...

- the awesome reviews on various websites aren't bogus

 

 

RM, Christchurch

 

Yep, I love the rower, it gives me a really hard workout. Having the different modes really help keep me motivated.

 

I have a few issues though; the foot straps loosen quite easily while I'm using the machine (I feel that this could be easily fixes by using metal ones with sharper teeth) and secondly, it would have been good to have had a degree of vertical adjustment on the footrests. And last, it would be a great idea to supply a small container of silicone oil and an applicator (plus some simple instructions for its use) for the rail. I noticed after I first used it that the ride was a little rough. There were some marks left by the rollers which made it bumpy. I cleaned these off and then applied some spray-on silicone oil to the rail which made a huge difference. It's been sweet ever since. (This would be a nice touch and also confirm to the buyer that they have a quality product)

 

Hey, these are minor things, overall I still consider this machine to be the best that I have ever used, and it’s solid, extremely well constructed, smooth and easy to use.

 

 

The service that you have provided has been second to none and I have no hesitation in recommending you and your products to anyone.

 

 

FandL note:  we have passed these comments to the designer, a New Zealander.

 

 

JW, Invercargill

 

Very happy with the service, exercise bike was sent out very fast, would gladly buy another one.

 

 

 

MT, Kapiti Coast

 

(Bought an R100 rowing machine, having looked at less expensive models)

Fantastic! Build quality is excellent, certainly glad to have purchased the more expensive one.  The program computer is a must! – makes using the machine much more interesting.

 

AC, Papatoetoe

The rower (AR300) is great!  Feels like the one my dad and I used at the gym, legs, butt and arms a bit sore but the pain is starting to go!

SH, (engineer), Nelson 

The R100 rower arrived yesterday lunchtime. I assembled and tried it last night. I am very impressed with the build quality and robustness – two things to be dubious about for a design unseen “in the flesh”. It is also well designed and has a nice smooth action….thanks.

NL, Manukau

"I bought two Swiss balls and am delighted with the product quality and other accessories the product came with. Well worth the money.   Thank you for the exceptional and fast customer service. Received the products well packaged and at lightning speed. Cheers :)"

AD, Christchurch 

“Well I have had the R100 rower now for almost two weeks and thought it was time to give you some feedback.  It is hard to keep it concise, but overall I am happy in the extreme with this piece of fitness equipment!  Features I feel that are particularly worthy of note:

• Quality build
• Fan that blows air over the rower
• Rotating foot plates
• Multi-feature computer including four programmable customised workouts.
• Comfortable seat
• Folds away easily and neatly for storage since I have limited space    

I would imagine the Concept is well made too, but I would say that the Infiniti surpasses the Concept in all the other features mentioned above and at a much cheaper price which means it must be much better value.

Thanks for all your advice

One very happy customer”

 

Gillian of Pukekohe

"How to go from feeling 'okay' to 'fabulous' in just 18 minutes?  Buy a York 510 cross trainer.  Either pushing hard or cruising, it’s the best exercise machine I’ve had in 35 years."

 

LJ,  Bay of Plenty 

“Very happy with my bench, I’ve done price comparisons with large retail outlets and F and L have a good product range at very competitive prices”.

 

MN, Howick

 

“My C520 bike is easy to assemble and use; and I received very good service from F and L”.

 

 

SC, Eastern Suburbs, Auckland 

“My husband and I use our recumbent cycle every day and my chiropractor says the recumbent is less stressful for the spine than upright cycles”.

 

RM, Auckland Central

 

“Received good service with immediate delivery of a replacement swiss ball when the original was not the size the manufacturer had stated on the box; very satisfactory product”.

 

DC, Auckland 

“Using rower 6 times per week, more than expected, would recommend product and F and L to others”.

VC, Levin

 

"I bought a Lateral Thigh Trainer when I didn’t have so much of an opportunity to walk so often. Very happy with the results; legs feel more supple and stronger, and I recommend it."

DA, Auckland 

"Elliptical cross-trainer is more interesting than cycles and exercises different muscles than running on a treadmill, so it’s a good overall addition to a home gym.  Enjoy the site’s articles and resources, and prices are good, as is service."